As professional Funeral Directors, we are members of The National Society of Allied and Independent Funeral Directors (SAIF), and adhere to its Code of Practice.
SAIF is a trade association whose members are all independent funeral directors. SAIF is very conscious of the fact that those involved in all aspects of bereavement services have a duty and responsibility to respect fully the vulnerability and emotional position families find themselves in.
The funeral service we offer is not part of a national or international conglomerate or chain, but is privately owned and managed. In fact, a large proportion of SAIF members funeral homes have been run by the same family for generations.
Independent funeral directors exist solely on their reputation for delivering a first class service. By choosing a SAIF member when the need arises, you are therefore assured of a trusted and caring professional who is dedicated to serving the needs of the community.
Graham Rounce & Son Funeral Directors are also members of the Independent Funeral Directors Arbitration Scheme. As such, we are committed to setting standards of good practice to ensure all our clients receive good service and products. In the event that you are not satisfied with any aspect of our products or service, we have an internal procedure in place for handling complaints fairly and speedily. This includes set times to acknowledge and respond as appropriate.
If you want to make a complaint, in the first instance you should contact Graham Rounce at Graham Rounce & Son Funeral Directors, 3 Half Moon Parade, Half Moon Lane, Worthing, BN13 2EL or phone 01903 692626. Alternatively, you can address your complaint by emailing us on firstname.lastname@example.org and providing your details.We will treat the matter with the utmost seriousness and ensure that it is resolved , wherever possible, to the clients’ satisfaction. If this is not possible, then the client may turn to the arbitrator who will provide an independent and impartial review of the complaint.